Running into something unexpected? Start here.
My HLS link returns an empty playlist
HLS links are timezone-specific and only return content once playback reaches a scheduled block. Also make sure today's and tomorrow's schedules contain only .m3u8 videos — other sources will block link generation. The Get HLS Link page lists any blocking videos to fix.
My channel shows a placeholder instead of video
This usually means nothing is scheduled to play right now. Add videos to your library and schedule them on the TV Program Calendar, or use Instant/Autopilot to keep the channel filled.
I can't manage an app — it says "Subscription expired"
That app's matching plan or add-on has lapsed. Upgrade or renew the matching plan from the Pricing page to manage the app again.
Ad timing is shifting my show start times
Adding VAST video ads can shift show start times, and the shifts aren't reflected in the TV guide. Use fewer or shorter ads and schedule longer shows when running ads.
Still stuck?
Use Contact Us on the site to reach the Strimm team, and include your channel name and a description of the issue so we can help faster.